I lost my ticket but I am a Big Ticket winner, what do I do?

Please email Customer Service at [email protected] or call us on +971 (0) 2 201 9244.

How will I know if I am a Big Ticket winner?

After each monthly draw, Big Ticket’s Customer Service Team, using the contact information you provided when you purchased your ticket, will reach out on the same day to let you know you have won. We also always post the complete list of winners on for the Cash Draw and Dream Car draw.Big Ticket will never contact you to ask you to verify your personal information. Please be vigilant and email Customer Service at [email protected] or call us on +971 (0) 2 201 9244 to report any suspicious activity or phone calls.

If I win, how do I claim my prize?

Please refer to our Terms and Conditions for more information about how winners can claim their prize. Note: with current situation the cheque can be collected after the situation is normal,please send us an request to [email protected]

If I win, do you need to publish my photograph?

Yes. If you are a lucky winner, Big Ticket would like to celebrate with you and share your story to the Big Ticket community worldwide. We also invite Grand Prize winners to attend the following month’s live draw to select the next Grand Prize winner. Please contact [email protected] or call us on +971 (0) 2 201 9244 for more information.